Terms and Conditions

By accessing our website or placing an order with Crestavere Outlet, you agree to the Terms and Conditions outlined below.

These Terms and Conditions apply to customers purchasing products through our website for delivery within the United Kingdom.

Use of the Website

All content available on this website is intended for personal use and online shopping.

Copying, reproducing, redistributing or otherwise using our images, text, designs, logos or other protected content without prior written permission from the relevant rights holder is not permitted.

United Kingdom Availability

Crestavere Outlet offers its products to customers throughout the United Kingdom.

Product availability, delivery options, shipping charges, payment methods and estimated delivery times may vary depending on the customer's delivery location.

We reserve the right to restrict or discontinue sales to certain destinations when required for operational, logistical, regulatory or legal reasons.

Any delivery restrictions will be communicated before an order is completed.

Prices, Taxes and Currency

All product prices on our website are displayed in British Pounds Sterling (GBP £).

Prices include applicable taxes and mandatory charges where required by law.

Any additional delivery charges will be clearly communicated before the customer completes their purchase.

The total amount payable will be displayed during checkout before payment is confirmed.

Where goods are dispatched from outside the United Kingdom, any applicable import duties, customs charges or additional taxes will be handled and disclosed in accordance with UK law.

Customers will be informed of any additional charges they are required to pay before completing their purchase.

We reserve the right to update prices, promotions, delivery charges and product information at any time. Changes will not affect orders that have already been confirmed.

Product Availability

All products are subject to availability.

If a product becomes unavailable due to a stock discrepancy, system error or other unforeseen circumstance, we will contact the customer as soon as reasonably possible.

Where we are unable to fulfil an order, any payment received for the unavailable product will be refunded to the original payment method.

Orders and Payment

An order is considered received once the customer has completed the checkout process and received an order confirmation by email.

An automated order confirmation does not prevent us from cancelling or rejecting an order in the event of:

• An obvious pricing or product information error.

• Suspected fraud, unauthorised activity or misuse.

• Insufficient product availability.

• An invalid, declined or incomplete payment.

• An unsupported delivery destination.

• A legal or regulatory restriction.

If payment has already been completed and an order is cancelled by us, the applicable amount will be refunded to the original payment method.

Nothing in this section affects any statutory rights arising from a contract that has already been formed.

Customer Responsibilities

Customers are responsible for providing accurate and complete information when placing an order, including:

• Full name.

• Complete delivery address.

• Postcode.

• Country.

• Email address.

• Telephone number.

Crestavere Outlet cannot guarantee that delivery information can be changed after an order has been processed, prepared or dispatched.

If a parcel is returned due to an incorrect or incomplete address, failure to collect the parcel or another circumstance attributable to the customer, additional delivery charges may apply where permitted by law and disclosed appropriately.

Customers are encouraged to review their order details carefully before completing their purchase.

Products and Information

We make reasonable efforts to display product images, colours, materials, specifications and descriptions as accurately as possible.

Minor differences in colour or appearance may occur due to screen settings, lighting conditions or manufacturing variations.

Product packaging and presentation may vary slightly without affecting the essential characteristics, quality or functionality of the product.

All products supplied by Crestavere Outlet must meet the description provided at the time of purchase and comply with applicable UK consumer protection legislation.

Nothing in this section limits customers' statutory rights where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

Delivery and Delays

Crestavere Outlet provides delivery services throughout the United Kingdom through trusted delivery partners.

Available delivery methods, shipping charges and estimated delivery times are displayed during checkout or on our Shipping and Delivery Policy page.

All stated delivery dates and timeframes are estimates unless expressly agreed as guaranteed delivery dates.

Delivery delays may occur due to carrier disruptions, customs procedures, weather conditions, public holidays, high order volumes or other circumstances outside our reasonable control.

Unless a different delivery period has been agreed with the customer, goods must be delivered within the timeframe required by applicable UK consumer law.

We remain responsible for delivery in accordance with applicable consumer protection legislation.

Any delivery delays or issues will be handled in accordance with the customer's statutory rights.

Right to Cancel

Customers purchasing products online in the United Kingdom generally have a statutory right to cancel their purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, customers must clearly notify Crestavere Outlet of their decision to cancel within the applicable cancellation period.

Customers must then return the goods within 14 days of notifying us of their cancellation, unless otherwise agreed.

Where the statutory right to cancel applies, refunds will include the purchase price and any eligible standard delivery charges, in accordance with UK law.

Refunds will be processed without undue delay and within the applicable statutory timeframe. Where permitted by law, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

Customers will only be responsible for direct return costs where legally permitted and where those costs have been properly disclosed before purchase.

Certain products may be excluded from the statutory right to cancel where permitted by law.

Nothing in this section affects customers' statutory rights concerning faulty, damaged or incorrectly described goods.

Returns, Exchanges and Refunds

In addition to applicable statutory consumer rights, Crestavere Outlet offers a 90-day return policy, subject to the conditions outlined in our Return and Exchange Policy.

Returns, exchanges, cancellations and refunds are governed by our separate policies:

• Return and Exchange Policy

• Refund Policy

• Cancellation Policy

• Shipping and Delivery Policy

These policies form part of our Terms and Conditions and should be read together with them.

Our voluntary return policy does not replace, restrict or reduce any mandatory rights available to customers under UK consumer protection legislation.

Customers retain their statutory rights under the Consumer Rights Act 2015 and other applicable legislation, including rights relating to faulty goods, goods that are not as described and goods that do not meet applicable quality requirements.

Limitation of Liability

Crestavere Outlet will not be liable for indirect or consequential losses to the extent that such exclusions are permitted under applicable law.

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms and Conditions limits the customer's mandatory statutory rights under UK consumer protection legislation.

Intellectual Property Rights

The Crestavere Outlet name, branding, original website design, text, graphics and other original content belong to Crestavere Outlet or are used with permission from the relevant rights holder.

All third-party trademarks, brand names and logos remain the property of their respective owners.

Website content may not be copied, reproduced, modified, distributed or used for commercial purposes without appropriate authorisation.

Privacy and Personal Data

Personal information provided through our website is processed in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

Customers should review our Privacy Policy for further information about how personal data is collected, used, stored, shared and protected.

We are committed to handling customer information responsibly and maintaining appropriate measures to protect personal data.

Changes to These Terms

We may update these Terms and Conditions when necessary to reflect changes to our business, website, services, delivery arrangements or applicable legal requirements.

The latest version will always be available on our website.

Changes will not affect orders that were already confirmed before the updated Terms and Conditions came into effect, unless required by applicable law.

Governing Law and Consumer Rights

These Terms and Conditions are governed by the law applicable to the contract.

Nothing in these Terms and Conditions deprives customers located in the United Kingdom of mandatory consumer protections available under applicable UK law.

Customers may have the right to bring legal proceedings before the courts of the relevant UK jurisdiction, subject to applicable law.

Complaints and Dispute Resolution

If a customer has a complaint or dispute concerning an order, we encourage them to contact our customer service team first so that we can attempt to resolve the matter promptly and fairly.

Customers may also seek independent advice from relevant UK consumer protection organisations, including Citizens Advice or the appropriate consumer advice service in their jurisdiction.

Where an applicable alternative dispute resolution procedure is available and required by law or contract, customers will be provided with the relevant information.

Nothing in this section restricts a customer's right to pursue legal remedies available under UK law.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact our customer service team:

Crestavere Outlet

Email: crestavereoutlet@outlook.com

Our dedicated team will respond to your enquiry as quickly as possible.