Shipping and Delivery Policy

At Crestavere Outlet, we are committed to providing a simple, reliable and secure shopping experience for customers throughout the United Kingdom.

We work with trusted delivery partners to ensure that your orders are processed efficiently and delivered as smoothly as possible.

Order Processing Time

Orders are normally processed within 1–2 working days after payment has been successfully confirmed.

Orders placed during weekends, public holidays or periods of exceptionally high demand may require additional processing time.

Orders are processed in the order they are received.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email.

Estimated Delivery Time

We offer delivery throughout the United Kingdom.

Most orders are delivered within approximately 3–10 working days after dispatch, depending on your location and the delivery service available.

The total estimated delivery time consists of:

Processing Time (1–2 working days) + Delivery Time (3–10 working days)

Delivery times are estimates unless a specific delivery date has been expressly agreed.

Occasional delays may occur due to carrier disruptions, customs procedures, weather conditions, public holidays or exceptionally high order volumes.

We will handle delivery delays in accordance with applicable UK consumer protection legislation.

Unless a different delivery period has been agreed, orders must be delivered within the timeframe required by UK law.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Tracking information may take approximately 24–72 hours to become active after dispatch.

Once your tracking details are available, you can follow your parcel throughout the delivery process.

If you have not received tracking information within a reasonable time after dispatch, please contact our customer service team at:

crestavereoutlet@outlook.com

Please include your full name and order number so that we can assist you efficiently.

Shipping Costs

Any applicable delivery charges will be clearly displayed during checkout before payment is completed.

Free delivery promotions may be offered from time to time and will apply only under the conditions specified on our website or during checkout.

The total amount payable, including applicable delivery charges, will be displayed before you confirm your order.

Customs Duties, VAT and Import Charges

Orders delivered within the United Kingdom may be subject to VAT, customs duties or import-related charges, depending on the origin, value and delivery arrangements of the goods.

Where applicable, taxes and charges will be handled in accordance with UK customs and taxation requirements.

Any additional import charges that the customer is required to pay will be clearly communicated before the purchase is completed.

Customers will not be asked to pay undisclosed additional charges that are the responsibility of Crestavere Outlet.

For further information regarding the charges applicable to your order, please contact our customer service team before completing your purchase.

Delivery Address

Customers are responsible for providing a complete, accurate and deliverable address when placing an order.

Please carefully review your delivery details before completing your purchase, including:

  • Full name.

  • Street address and house number.

  • Flat or apartment number, where applicable.

  • Town or city.

  • Postcode.

  • Contact telephone number.

If you notice an error after placing your order, please contact us immediately at:

crestavereoutlet@outlook.com

We will make reasonable efforts to update your delivery address before dispatch.

However, address changes may not be possible once your order has been processed or handed over to our delivery partner.

Undeliverable or Returned Parcels

A parcel may be returned to the sender if delivery cannot be completed due to circumstances such as:

  • An incorrect or incomplete delivery address.

  • Failure to collect the parcel within the carrier's collection period.

  • Refusal to accept delivery.

  • Other circumstances attributable to the customer.

If your parcel is returned, please contact our customer service team.

We will review the situation and advise you on the available options, including redelivery or an applicable refund.

Where permitted by law and properly disclosed, customers may be responsible for reasonable additional delivery costs resulting from incorrect information or other circumstances attributable to them.

Nothing in this section affects your statutory cancellation rights or our responsibility for delivery under UK consumer protection legislation.

Delayed Deliveries

Although we work with trusted delivery partners, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Severe weather conditions.

  • Customs inspections.

  • Transport disruptions.

  • Carrier operational delays.

  • Public holidays.

  • Periods of exceptionally high delivery demand.

If your order is delayed, please contact our customer service team.

We will investigate the situation with the relevant delivery partner and provide updates where available.

Under applicable UK consumer protection legislation, customers may be entitled to cancel an order and receive a refund if delivery does not take place within the agreed timeframe or the period required by law, subject to the applicable legal conditions.

We will work to resolve delivery issues as efficiently as possible.

Lost or Damaged Shipments

If your parcel appears to have been lost during transit or arrives damaged, please contact our customer service team as soon as reasonably possible.

Please provide:

  • Your full name.

  • Your order number.

  • A description of the issue.

  • Photographs of the damaged parcel or product, where available.

Photographs can help us investigate the issue more efficiently but are not an absolute requirement for exercising statutory consumer rights.

We will investigate the matter with the relevant delivery partner and provide an appropriate solution in accordance with UK consumer protection legislation.

Crestavere Outlet remains responsible for the goods until they are delivered to you or a person you have nominated to receive them, in accordance with applicable law.

If a parcel is confirmed as lost or a product arrives damaged, we will arrange an appropriate remedy, which may include a replacement or refund, depending on the circumstances and your statutory rights.

Multiple Shipments

If your order contains multiple products, items may occasionally be dispatched separately due to product availability or logistical requirements.

In such cases, you may receive more than one parcel and multiple tracking numbers.

Where applicable, we will provide the relevant tracking details for each shipment.

Any additional delivery arrangements will be handled in accordance with the terms agreed at checkout and applicable UK consumer protection legislation.

Events Beyond Our Reasonable Control

Occasionally, delivery services may be affected by events beyond our reasonable control, including:

  • Natural disasters.

  • Severe weather.

  • Strikes or transport disruptions.

  • Government restrictions.

  • Customs delays.

  • Other unforeseen logistical disruptions.

Where such events affect an order, we will make reasonable efforts to minimise the disruption and keep customers informed.

Nothing in this policy excludes or limits our obligations or the customer's statutory rights under applicable UK consumer protection legislation.

Consumer Rights in the United Kingdom

This Shipping and Delivery Policy applies to customers purchasing products from Crestavere Outlet for delivery within the United Kingdom.

Delivery arrangements are subject to applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

Unless a different delivery period has been agreed, goods must generally be delivered within 30 days of the contract being made.

Customers may have the right to cancel an order and receive a refund where delivery obligations are not met, subject to applicable legal requirements.

Nothing in this policy limits, excludes or replaces any mandatory statutory rights available to consumers in the United Kingdom.

Contact Information

If you have any questions regarding shipping, delivery or tracking, please contact our dedicated customer service team:

Crestavere Outlet

Email: crestavereoutlet@outlook.com

Our team will respond to your enquiry as quickly as possible and provide the appropriate assistance.

Thank you for shopping with Crestavere Outlet.