Cancellation Policy

At Crestavere Outlet, we understand that you may change your mind after placing an order.

We aim to process and dispatch orders as quickly as possible to ensure a smooth and reliable shopping experience throughout the United Kingdom.

If you wish to cancel your order before dispatch, we recommend contacting our customer service team immediately.

Cancelling an Order Before Dispatch

If your order has not yet been processed for dispatch or handed over to our delivery partner, we will make every effort to stop the shipment and arrange a cancellation.

As our team begins preparing orders shortly after payment confirmation, we recommend submitting cancellation requests as soon as possible.

If your order has already entered the dispatch process, we may be unable to stop the physical shipment.

However, this does not affect your statutory right to cancel your purchase under applicable UK consumer protection legislation.

How to Request a Cancellation

To request an order cancellation, please contact our customer service team at:

crestavereoutlet@outlook.com

Please include the following information:

• Your full name.

• Your order number.

• The email address used to place the order.

Our team will review your request and confirm whether the shipment can still be stopped.

You do not need to provide a reason when exercising your statutory right to cancel.

A clear cancellation request sent within the applicable statutory cancellation period is sufficient to exercise this right.

If Your Order Has Already Been Dispatched

If your order has already been dispatched or handed over to our delivery partner, we may be unable to intercept or stop the shipment.

However, you may still exercise your statutory right to cancel your purchase.

Under applicable UK consumer protection legislation, customers purchasing goods online generally have the right to cancel an order from the time the contract is made until 14 days after receiving the goods, subject to applicable legal exceptions.

If your order has already been dispatched, please contact our customer service team to receive the appropriate cancellation and return instructions.

Where goods have already been delivered, customers must return them within 14 days of notifying us of their statutory cancellation, unless otherwise agreed.

Return shipping costs will be handled in accordance with our Return and Exchange Policy and applicable UK consumer law.

Refunds Following Cancellation

If your order is cancelled before dispatch and no goods have been delivered, we will issue the applicable refund to your original payment method without undue delay and within 14 days of receiving your statutory cancellation notice.

Where goods have already been delivered and must be returned, refunds will be processed without undue delay and within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

Where required by law, refunds will include the original standard delivery charge.

If you selected a more expensive delivery option, such as express delivery, we are only required to refund an amount equivalent to our least expensive standard delivery option.

Depending on your bank, card issuer or payment provider, additional time may be required for the refunded amount to appear in your account.

90-Day Return Policy

In addition to your statutory cancellation rights, Crestavere Outlet offers a voluntary 90-day return policy.

If you wish to return an item after the statutory cancellation period has ended, you may request a return within 90 days of receiving your order, subject to the conditions outlined in our Return and Exchange Policy.

Our extended return policy does not replace, restrict or reduce any mandatory consumer rights under UK law.

For further information, please refer to our Return and Exchange Policy.

Consumer Rights in the United Kingdom

This Cancellation Policy applies to customers purchasing products from Crestavere Outlet for delivery within the United Kingdom.

Customers retain their statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

Nothing in this policy limits or excludes any mandatory rights available under applicable UK consumer protection legislation, including rights relating to faulty, damaged or incorrectly described goods.

Contact Information

For questions or requests regarding order cancellations, please contact our dedicated customer service team:

Crestavere Outlet

Email: crestavereoutlet@outlook.com

Our team will respond to your enquiry as quickly as possible and provide the appropriate assistance.

Thank you for shopping with Crestavere Outlet.