Refund Policy

At Crestavere Outlet, we are committed to processing all refunds in a fair, transparent and efficient manner.

We want our customers to shop with confidence, knowing that returns and refunds will be handled in accordance with our policies and applicable United Kingdom consumer protection legislation.

This policy applies to orders placed through our website for delivery within the United Kingdom.

90-Day Return Policy

We offer a voluntary 90-day return policy, allowing customers to request a return within 90 days of receiving their order.

To qualify for a refund under our extended return policy, products must meet the conditions outlined in our Return and Exchange Policy.

This voluntary policy is provided in addition to your statutory consumer rights and does not replace or restrict them.

Inspection of Returned Products

Returned products may be inspected after arriving at the authorised return address provided by our customer service team.

For returns under our voluntary 90-day policy, products must generally be:

• Unworn, unused and unwashed.

• Undamaged and in their original condition.

• Returned with all original tags and labels attached.

• Free from stains, odours or alterations.

• Returned with their original packaging, where reasonably possible.

• Returned with all accessories and components originally supplied.

Customers are encouraged to try on clothing carefully before deciding whether to keep their purchase.

For returns made under the statutory right to cancel, customers are entitled to inspect and try on clothing as they would in a physical shop.

Where permitted by law, a deduction may be made for any reduction in value resulting from handling beyond what is necessary to establish the product's nature, characteristics and functioning.

If a returned product does not meet the conditions of our voluntary return policy, we will contact the customer to discuss the available options.

Nothing in this section restricts statutory rights concerning cancellations, faulty goods or products that are not as described.

Refund Method

Approved refunds will normally be issued to the original payment method used for the purchase.

This may include the payment card, digital wallet or other payment service selected during checkout.

Where a refund to the original payment method is not possible, we will contact the customer to arrange an appropriate alternative, subject to applicable law.

Customers will not be charged a fee by Crestavere Outlet for refunds made under their statutory cancellation rights.

Refund Amount

Where a customer exercises a valid statutory right to cancel their entire order, the refund will include:

• The amount paid for the returned products.

• The original standard delivery charge, where applicable.

If the customer selected a more expensive delivery option, such as express or priority delivery, the refundable delivery amount may be limited to the cost of our least expensive standard delivery option, as permitted by UK law.

For returns accepted solely under our voluntary 90-day return policy, refunds will cover the eligible returned products. Original delivery charges are not refundable unless otherwise agreed or required by law.

Customers are generally responsible for the direct cost of returning products due to a change of mind, incorrect size selection or personal preference, provided this responsibility was properly disclosed before purchase and is permitted by law.

If a product is faulty, damaged, defective or incorrect, Crestavere Outlet will provide an appropriate remedy and cover reasonable return costs where required by applicable UK consumer protection legislation.

Refund Processing Time

We aim to process all refunds as quickly and efficiently as possible.

For returns made under the statutory right to cancel, refunds will be processed without undue delay and within 14 days of:

• Receiving the returned goods; or

• Receiving evidence that the goods have been sent back, whichever occurs first.

Where a statutory cancellation takes place before the goods have been supplied and no return is required, the refund will be processed without undue delay and within 14 days of receiving the cancellation notice.

For returns accepted solely under our voluntary 90-day policy, refunds will normally be processed within 14 days of receiving and assessing the returned products.

Once a refund has been issued by Crestavere Outlet, it may take approximately 5–10 working days for the amount to appear in your account, depending on your bank, card issuer or payment provider.

This banking period is an estimate and does not extend any statutory refund deadline applicable to Crestavere Outlet.

We will notify you once your refund has been issued.

Late or Missing Refunds

If you have received confirmation that your refund has been issued but the amount has not yet appeared in your account, we recommend that you:

• Check your bank or payment account again.

• Contact your card issuer or payment provider.

• Check whether the refund is still being processed by your financial institution.

If the refund remains missing, please contact our customer service team at:

crestavereoutlet@outlook.com

Please include your full name, order number and the date on which your refund was confirmed.

Our team will review the transaction and assist you with the necessary information.

Cancelled Orders

If your order is cancelled before dispatch, any applicable payment already received will be refunded to your original payment method.

We begin preparing orders as quickly as possible, so we recommend contacting us immediately if you wish to cancel your purchase.

If your order has already been dispatched, we may be unable to stop the physical shipment.

However, dispatch does not remove your statutory right to cancel your online purchase.

Customers generally have the right to cancel an online order before delivery and within 14 days after receiving the goods, subject to applicable legal exceptions.

If your order has already been dispatched, please contact our customer service team for the appropriate cancellation and return instructions.

All refunds following cancellation will be processed in accordance with this Refund Policy and applicable UK consumer protection legislation.

Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible at:

crestavereoutlet@outlook.com

Please provide the following information, where available:

• Your full name.

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the packaging and delivery label, where relevant.

Photographs help us investigate and resolve issues efficiently but are not an absolute requirement for exercising statutory rights.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.

Where a product does not meet these requirements, customers may be entitled to a repair, replacement, partial refund or full refund, depending on the circumstances.

In many cases, customers have a short-term right to reject faulty goods within 30 days of delivery.

Additional statutory remedies may remain available after this period.

Where a refund is legally required, we will process it within the applicable statutory timeframe and cover reasonable return costs where required by law.

Returned and Uncollected Parcels

If a parcel is returned due to an incorrect or incomplete delivery address, failure to collect it or another circumstance attributable to the customer, reasonable additional delivery or return costs may apply where permitted by law and properly disclosed.

If your parcel has been returned to the sender, please contact our customer service team.

We will review the circumstances and provide information about the available options, including redelivery or an applicable refund.

Any deductions or additional charges will be handled in accordance with UK consumer protection legislation.

Nothing in this section affects a customer's statutory cancellation rights or remedies relating to delivery failures for which Crestavere Outlet is responsible.

Currency and Payment Information

All purchases made through our United Kingdom store are displayed and charged in British Pounds Sterling (GBP £).

Refunds will normally be issued in the same transaction currency and to the original payment method.

If your bank or payment provider converts the transaction into another currency, the amount appearing in your account may vary due to exchange-rate movements or fees applied by that provider.

We do not charge additional refund processing fees where prohibited by applicable law.

Nothing in this section limits any refund amount required under UK consumer protection legislation.

Consumer Rights in the United Kingdom

This Refund Policy applies to customers purchasing products from Crestavere Outlet for delivery within the United Kingdom.

Refunds and cancellations are handled in accordance with applicable UK consumer protection legislation, including:

• The Consumer Rights Act 2015.

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Our voluntary 90-day return policy provides additional benefits and does not replace, restrict or reduce any mandatory statutory rights.

Customers retain their legal rights where goods are faulty, damaged, incorrectly described or otherwise fail to meet applicable legal requirements.

For further information, please refer to our Return and Exchange Policy and Cancellation Policy.

Contact Information

For questions or requests regarding refunds, please contact our dedicated customer service team:

Crestavere Outlet

Email: crestavereoutlet@outlook.com

Our team will respond to your enquiry as quickly as possible and provide the appropriate assistance.

Thank you for shopping with Crestavere Outlet.